Information Collected by Ryan’s RVTown
The User may navigate Ryan’s RVTown website without disclosing any personally identifiable information to RVTown. Personally identifiable information is collected from the User only when expressly consented to by the user . The User must grant consent to RvTown to collect information either by e-mail or by submitting an Information Request Form. The User’s personally identifiable information is used by RvTown for the following purposes:
To provide services to Users, to communicate with Users about RVTown services and franchise offerings, to respond to User inquiries, and for other customer service purposes.
To tailor the content and information that RVTown may send or display to Users, to offer location customization, and personalized help and instructions, and to otherwise personalize User experiences while using the Website or our services.
For marketing and promotional purposes. For example, RVTown may use User information, such as email address, to send news and newsletters, special offers, and promotions, or to otherwise contact Users about products or information we think may interest them. Ryan’s RVTown also may use information regarding Users to assist us in advertising our services on third party websites or administering sweepstakes, contests and other promotions.
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To better understand how Users access and use the Website, both on an aggregated and individualized basis, in order to improve the Website and services and respond to User desires and preferences, and for other research and analytical purposes.
Ryan’s RVTown does receive non-personally identifiable information through log files and Cookies when the User accesses Ryan’s RVTown Website. Should the User choose to disable or reject Cookies, certain areas of Ryan’s RVTown website may not display properly. Ryan’s RVTown monitors the quantity of visitors and each visitor’s purpose through Cookies. Specific Technical information: IP address; page views, operating systems, Web browser software, referring and destination Websites — is automatically collected from the User (with Cookies enabled). Ryan’s RVTown uses this information with User statistics to improve Ryan’s RVTown website. Ryan’s RVTown does not link any information gathered from Cookies or log files to personally identifiable information.
Currently, our systems do not recognize browser “do-not-track” requests. As noted above, Users may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies). We are not aware of third parties that collect personally identifiable information about User online activities over time and across different Web sites when Users visit Ryan’s RVTown Website.
Ryan’s RVTown Information Disclosure Practices
Ryan’s RvTown does not share User information with third parties without the express written consent of the User. Certain special circumstances require that Ryan’s RVTown share User information: (1) where such disclosure is necessary to comply with the law or to protect the safety of our Users or others, or (2) with service providers performing services on our behalf, which may include communication, database, event management, hosting, mailing and marketing services. Any service providers employed by our company will have access to User information for the sole purpose and to the extent necessary to enable performance of service on behalf of Ryan’s RVTown. Ryan’s RVTown has no obligation to monitor Ryan’s RVTown website or the use of Ryan’s RVTown, or to retain the content of any User session. However, Ryan’s RVTown reserves the-right at-all-times-to monitor, review and/or retain any information in order to comply with the law or protect the safety of our Users or others. If the Ryan’s RVTown is acquired by or merged with another company, if substantially all of our assets are transferred to another company, or to a third party as part of a bankruptcy proceeding, Ryan’s RVTown may transfer the information collected from Users to the other company or third party.
Ryan’s RVTown may occasionally include links to external sites on its Website. The inclusion of any link does not imply endorsement from Ryan’s RVTown of such external website or the products and services offered at such site. If the User links to a third party site from Ryan’s RVTown website, any information the User reveals through that third party site is not subject to Ryan’s RVTown Privacy Statement herein.
Ryan’s RVTown website employs industry-standard security measures designed to protect against loss, misuse or alteration of information provided by the User via Ryan’s RVTown Website. Ryan’s RVTown cannot fully eliminate all risks, and is not to be held responsible for unauthorized access to information by Internet Users with malicious intent or those who have obtained such access through illegal means.
Children Under 13
This Website is not designed for children under 13. If Ryan’s RVTown discovers that a child under 13 has provided us with personal information (except for information provided by a child’s parent in connection with the services provided by Ryan’s RVTown or its franchisees), Ryan’s RVTown will delete such information from its systems.
Changes and Questions
Shipping and Handling
Charges for shipping and handling: All shipping and handling charges are to be based on the overall price of your order. Any substantial or oversized items might come with additional shipping costs and this charge might not be calculated until the time that your order is being prepared to ship.
Ryan’s RV Town will notify you should be there an increase in shipping charges for your order prior to the time you are billed and shipping commences.
UPS Shipments: We use US Postal Service or UPS Ground to ship within the continental United States. Any shipments to Hawaii or Alaska are considered international orders and will come with an additional shipping cost attached.
Delivery Times: Please allow 4-10 business days for your delivery of any non-back ordered items within the continental United States. Also, allow for additional time when shipping to Hawaii, Alaska, and all other International orders.
Consolidated Shipping: An entire order will be shipped at once, if possible.
Returns and Exchanges
General: Each return will have to be postmarked no later than 30 days from the time of the original customer shipment date. Any returns or exchanges have to be in new condition and come with all original packing materials and instructions. The customer will pay all of the return shipping charges. Please be sure to include a copy of your packing list with any and all returns.
All original handling and shipping charges are non-refundable. A return will have the pre-authorized by Ryan’s RV Town and will be subject to a 15% restocking fee. This amount will get deducted from the original amount that was billed and then the remainder of the balance is credited to the original credit card used at the time of purchase.
Incorrect Item: Should you receive an incorrect item, there will be no additional charges incurred. Ryan’s RV Town will replace the wrong item as well as pay additional shipping charges.
Incorrect Size: There will be no charge for exchange. Ryan’s RV Town will be happy to exchange any customer order that does not fit should the customer request the same item in another size. Customer will pay all of the shipping charges.
Customer Order Error: Any incorrect customer orders may be exchanged for another item without having to pay a restocking fee. However, the customer is responsible for paying any additional shipping and handling charges. Replacement items must be at least 75% of the value for the original item.
Return Shipping Instructions: You can return your item via prepaid US mail or UPS. Insure the shipment for the full value of the purchase and use all of the original packagings. Ryan’s RV Town is not responsible for any packages that become lost during return shipping.
Exchange/Return Instructions: Be sure to enclose a copy of the email invoice or packing list along with any detailed instructions for the exchange or return. All exchanges and returns must be sent to the dealership.
If required by law, a sales tax is charged on in-state orders.
Orders that are accepted will come in through a secure online ordering format only. Payment is accepted with most major credit cards. All credit card purchases are thoroughly verified for your protection.
Should an item be back ordered, Ryan’s RV Town will notify you via email. Any shipment that is scheduled for more than 30 days after the order date – we will make sure to inform you via email and then give you the option for cancellation. Backorder filling: All backorders will be filled before any new orders once the back ordered items become available once again.
Secure Online Shopping
Ryan’s RV Town guarantees the privacy and security of your order over the internet, and all transactions go through an SSL secure server connection. Our Secure Server Certificate is provided by Verisign, Inc. through Ryan’s RV Town.
Any individual product descriptions are claims that come from the distributor and/or manufacturer and cannot be guaranteed as accurate. All pricing is subject to change without prior notice, and mistakenly posted pricing or any options on the website will not obligate us to the incorrect options and/or prices. Ryan’s RV Town reserves the right to refuse sales to anyone for any reason at any time.
Contact Ryan’s RVTown